| |  | | The NASAGA Training Activity Book | | With contributions from experts in the field, this important volume includes 28 ready-to-use activities spanning a variety of training topics: communication, conflict management, creativity, team-building, decision-making, problem-solving, customer service, and sales and marketing. | | |  | | 22 Training Events For Developing Team Leaders | | For many team leaders, leadership can seem like an intangible, unattainable skill — one that's best left to those at the top of the organization. But in reality, leadership takes place at many different levels, from strategic directors to team and project leaders. | | |  | | 25 Problem Solving & Decision Making Activities | | 25 Problem-Solving & Decision-Making Activities provides the tools to enhance these skills, using a variety of self-analysis assessments, survey instruments, structured experiences, and teaching resources. | | |  | | 58.5 Ways To Improvise in Training Activities | | 58½ Ways to Improvise in Training is more than just simply a collection of icebreakers. The activities are quick and the well-organized binder makes facilitation a cinch. The activities are categorized by learning objective, and include detailed administrative guidelines and ideas for variation and development. | | |  | | Compact Cases | | Why spend your valuable time writing case studies? With Compact Cases, we’ve done the work for you! This customizable, reproducible collection features 44 succinct situations and role plays that cover a wide variety of training topics. | | |  | | Customer Service Activities for Training | | Encourage your customer service representatives to answer, learn about, and reflect on the key questions that will help them to deliver exceptional service. Customer Service Activities for Training is a collection of 38 activities, assessments, role plays, and action plans that address critical questions. | | |  | | Exploring Personal Styles Activities | | The perfect follow-up to any personality-style training, Exploring Personal Styles helps participants learn to accept and appreciate their differences. With activities ranging from light and easy-going to more in-depth, this collection generates compelling group discussions and insight into the unique qualities of each personality dimension. | | |  | | First Aid For Stress | | First Aid for Stress helps you better understand stress and identify solutions for individuals, teams, and the organization. The activities offer a variety of ways to recognize and measure stress, change perceptions and behaviors, and lend support in the workplace. | | |  | | Pen & Paper Games | | Pen and Paper Games for Training is a collection of 40 activities that exercise both the logical left and creative right sides of the brain. Appropriate for both group learning and one-to-one coaching, this collection has many different applications including communication, presentation, listening, and problem-solving skill development. | | |  | | Personality Style Toolkit | | The Personality Style Toolkit drives home the key learning points of the HRDQ Style Series assessments. This collection of 20 fast and fun training activities illustrates how personality style impacts key skills such team building, communication, coaching, sales, and time management. | | |  | | Pump Them Up! Activities | | Pump Them Up! ia a useful collection of reproducible team-building workshops. In as little as two hours you can provide teams with on-target, hands-on training that will re-energize, re-focus, and re-commit team members. | | |  | | Sales Training Activities | | Sales training isn't just for sales reps anymore — customer service and other support staff can also benefit from developing selling skills! Support all of your sales training needs with Sales Training Activities, a mix of over 80 ice breakers, role plays, games, and exercises that are the perfect addition to any type of sales training. | | |  | | SkillBuilders: 50 Communication Skills Activities | | Communication is the foundation of all human interaction — and the basis of all training programs. From team building and leadership to customer service and supervisory training, communication is a fundamental skill that should be integrated into all types of training. | | |  | | Team Development Activities For Trainers | | Team Development Activities for Trainers is a collection of 59 exercises that address the skills most critical to team development, including communication, planning, problem solving, and more. | | |  | | Teambook Activities | | TeamBook consists of 27 activities to improve group functions and achieve effective human relations by providing exercises in the fundamental principles of team building, team building goals and participant guidelines. | | |  | | Teambuilders: 10 Adventures in Working Together | | Challenge your participants’ imaginations with TeamBuilders: 10 Adventures in Working Together, a new collection of learning events that encourage the exploration of team skills through the use of fantasy scenarios. | | |  | | Telephone Skills Training Activities | | The Telephone Skills Training Manuals, consisting of two separate volumes for inbound and outbound calls, is designed to introduce, reinforce, and strengthen fundamental telephone skills for handling customer service and sales calls. | | |  | | The Facilitator's Toolkit | | The Facilitator's Toolkit contains over 40 tools, discussions, and case studies. It's the ideal resource for inexperienced facilitators or employees who are being asked to put together or facilitate a training session. | | | |
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| Resurse De Training
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PSIHOLOGIA VANZARILOR IN TURISM, HORECA si SERVICII - Autor & Trainer Mirela Minciu
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LEADERSHIP si MANAGEMENT: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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COMUNICARE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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Business Games - Jocuri de invatare
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INTELIGENTA EMOTIONALA: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENTUL CONFLICTELOR SI AL STRESULUI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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DIVERSITATEA SI HARTUIREA:cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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ACADEMIA NATO: CURSURI PENTRU MILITARI, CIVILI, PRESA, COMANDANTI, MANAGERI, OPERATIVI, INTELLIGENCE, TEHNOLOGII, INGINERI, LOGISTICA
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MANAGEMENTUL TIMPULUI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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TEAM BUILDING: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENTUL SCHIMBARII: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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MANAGEMENT DE PROIECT: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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ANALIZA, LUARE DECIZII, REZOLVARE PROBLEME: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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EVALUAREA SI DEZVOLTAREA PERFORMANTEI: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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VANZARE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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DEZVOLTARE ORGANIZATIONALA: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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CUSTOMER SERVICE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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NEGOCIERE: kituri, resurse, cursuri, teste, activitati, jocuri
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CREATIVITATE SI INOVATIE: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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COACHING: cursuri, exercitii, evaluari, kituri, resurse, teste, activitati, jocuri
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Evaluari de selectie, competente si instrumente HR (180, 360 grade)
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Exercitii pentru Evaluare si Training
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Simulari, Situatii, Scenarii de Business (28)
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Presa
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Arhiva Evenimente, Cursuri, Coaching
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DEKON a devenit partener HRDQ
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